Service, Service, Service reads as though it was written
last week after a subpar visit to a high-end hotel in South Beach! It just goes
to prove Raoul Andrews Sudre, Senior Advisor for Aspen Spa Management as usual
was on top of the needs of the spa industry before it was one. This article ran
in Spa Management, 2004 talking about the need for stepping up the service or
falling down. The article is quick to point out how many spas will fall as a
result of the gum chewing receptionists or the condescending attitude of the
under educated practitioners. This short article is a wonderful addition to the
series and will absolutely remind us why many practitioners are called to this
business, to help others and make a difference through the caring service we
can offer.
http://aspenspamanagement.com/Service.pdf
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